Shipping policy
Processing Time: All orders are processed within 3–5 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States): We offer the following shipping options:
- Standard Shipping (5–7 business days)
- Expedited Shipping (2–3 business days)
- Overnight Shipping (1 business day)
Shipping rates are calculated at checkout based on your order weight and destination.
International Shipping: We ship worldwide. International orders typically arrive within 7–21 business days depending on the destination country and local customs processing. Import duties, taxes, and customs fees are the responsibility of the customer and are not included in the order total.
Order Tracking: Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery status.
Lost or Damaged Packages: If your order arrives damaged or is lost in transit, please contact us at support@primelygroup.com within 7 days of the expected delivery date. We'll work with you to resolve the issue promptly.
Contact Us For any shipping questions, reach out to us at our contact email or through our contact page.